![]() ![]() ![]() We’re investigating possible recovery methods for emails that were affected by this issue. Current status: We completed whitelisting the affected URLs and confirmed that this will prevent additional impact as of at 5:45 AM UTC on Thursday, October 18, 2018. Title: Mail items incorrectly delivered to Quarantine or Junk folder User Impact: Admins may notice mail items being incorrectly delivered to the Quarantine or Junk folder. 02:16 (UTC) EX151576 – Mail items incorrectly delivered to Quarantine or Junk folderĪdmins may notice mail items being incorrectly delivered to the Quarantine or Junk folder. Next update by: Friday, October 19, 2018, at 8:00 PM UTC Preliminary root cause: A recently deployed code change is causing duplicate copies of emails to be sent using SMTP client submission. Start time: Monday, September 17, 2018, at 9:00 PM UTC Estimated time to resolve: Based on current deployment progress, we expect this problem to be resolved by the middle of next week. Impact is specific to any emails sent using SMTP client submission. Scope of impact: Your organization is affected by this issue. We expect that this deployment may not complete until the middle of next week. Current status: The build that contains the fix for the issue is currently being deployed and has saturated approximately 17 percent of the affected environment. ![]() More info: As a workaround, we recommend users and admins leverage Option 2 or Option 3 within the KB article if they’re seeing duplicate copies. Title: Duplicate mail send issue User Impact: Users may notice duplicate emails from Microsoft 365 users or devices that utilize SMTP client submission. Users may notice duplicate emails from Microsoft 365 users or devices that utilize SMTP client submission. Microsoft reports a fix is currently being deployed for duplicates and inappropriate junk delivery. Admins can check Service Health in the Office 365 Admin portal. Not all Office 365 tenants are experiencing these issues but they do seem to be widespread. Many Office 365 customers have reported their staff receiving duplicate e-mail messages or missing messages that were incorrectly delivered to junk or quarantine. OctoLeave a Comment Check Junk and Quarantine for Important Messages ![]()
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